Shipping policy

Shipping Policy

Last updated: [Month Day, 2025]
Ships from: Los Angeles, CA (USA)

Processing time: Orders are prepared and shipped within 1 business day (Monday–Friday, excluding holidays).
Order edits/cancellations: We accept changes or cancellations within 6 hours of purchase if the order hasn’t entered fulfillment. After this period, please use our returns process.
Address accuracy: Please ensure your shipping address is correct at checkout. We are not responsible for delays or losses caused by incorrect addresses.

Free Shipping: Available on orders over [threshold amount to be announced].
Standard Shipping: 3–4 business days.
Express Shipping: 1–2 business days.
Shipping options and prices are calculated at checkout.

We ship to many countries worldwide. Available rates and estimated delivery windows are displayed at checkout.
Duties & Taxes:
- Delivered-at-Place (DAP): Customers are responsible for duties, taxes (e.g., VAT), and customs fees on delivery.
- Delivered Duty Paid (DDP): Where available, we may collect duties/taxes at checkout and handle customs on your behalf.
EU IOSS: For EU orders under the IOSS threshold, VAT may be collected at checkout to reduce customs delays.

A tracking link is provided via email or SMS once your order ships. Please allow 24–48 hours for tracking to update.
Signature: Some high-value orders may require a signature upon delivery.
Split shipments: To get items to you faster, orders may ship in multiple packages. You’ll receive tracking for each at no additional cost.

Late deliveries: We cannot guarantee carrier delivery dates due to weather, customs, or seasonal demand.
Marked “delivered” but not received: Please check with neighbors/building management and wait 24 hours. If still not located, contact us within 2 days of the carrier’s “delivered” scan.
Damaged items: If your package arrives damaged, please contact us within 1 day with photos of the item and packaging so we can resolve it quickly.

Free local pickup is available at:
440 S Vermont Ave Unit K108, Los Angeles, CA 90020
Pickup hours: Monday–Saturday, 12:00 PM – 5:00 PM
You’ll receive a “Ready for Pickup” notification once your order is prepared. Please bring your order confirmation and a valid ID.

We cannot ship hazardous or prohibited items. If your order is affected, we’ll contact you immediately with alternative options.

Preorder and custom-made items include estimated timelines on the product page. If ordered with in-stock items, your order may ship in multiple parts.